Kollective Group
Account Manager
Summary
Manhattan-based IoT and SaaS company serving healthcare facilities managers with automated compliance workflows across 2,200+ facilities. The Account Manager bridges Sales and Customer Success to deepen customer relationships and drive renewals, upsells, and account expansion.
What you'll do
Develop and nurture strong relationships with customers across decision-makers and key stakeholders.
Become a product and industry expert to understand customer needs and act as a trusted advisor.
Gain a deep understanding of customer objectives, goals, and KPIs.
Partner with Customer Success to drive value delivery and expand/grow accounts.
Drive contract renewals and identify upsell and cross-sell opportunities.
Communicate the value of the solution clearly and persuasively to customers.
Collaborate with product, marketing, and technical teams to ensure seamless delivery and share customer feedback as the voice of the customer.
Continuously look for ways to improve customer experience and delivery.
Requirements
2–3 years of experience in Account Management, Customer Success, or a similar SaaS role.
Proven history of driving upsells and renewals and hitting KPIs.
Strong interpersonal and communication skills with successful client management experience.
Proficiency with CRM tools and Microsoft Office Suite.
Experience in healthcare compliance or related roles (plus).
Must be located in or around NYC to be in office.
Conditions
Location: In-office in Manhattan (NYC).
Compensation: $80K–$90K base salary, $150K OTE, plus equity.
Benefits: Full healthcare coverage and 401(k).
Time off: Unlimited PTO and sick days.