Client Development Manager (NY SOHO Flagship Store, USA)

Ferrari Lifestyle is seeking a Client Development Manager to join its Soho boutique in New York, focused on positioning the brand as a fashion icon within the local market. The role manages and develops relationships with high-value clients (VIC/VIP) to elevate client experience, drive sales performance, and build long-term loyalty while supporting store leadership in achieving sales and KPI targets.

• Consistently achieve or exceed monthly and seasonal individual and store sales goals and contribute to overall business growth.

• Build and manage relationships with VIC/VIP clients to enhance loyalty and repeat business.

• Develop deep product knowledge and help elevate product knowledge among selling staff.

• Identify and pursue sales opportunities through events, activations, collaborations, and external partnerships (e.g., luxury hotels, fine dining, fashion outlets, stylists).

• Partner with corporate teams and store teams to design and implement strategies to attract, retain, and engage high-value clients.

• Track and analyze performance of VIC initiatives and optimize tactics based on results.

• Organize and manage high-end client events and experiences, ensuring seamless execution and brand alignment.

• Apply the brand’s Selling Ceremony and service standards and maintain required service grading (85%).

• Lead by example in client advising, listening to needs, and delivering tailored wardrobe recommendations.

• Create a team culture of clienteling and relationship building to drive repeat business, consignment, and in-store activations.

• Resolve customer service issues quickly and effectively.

• Support store leadership with staff training across the selling experience and responsibilities tied to the role.

• Execute register/POS functions as required.

• Maintain organized stockroom/understock areas and support operational standards.

• Ensure selling floor cleanliness, organization, and correct visual presentation.

• Communicate product concerns and inventory needs to store leadership in a timely manner.

• Ensure presentation and wardrobe standards are consistently professional and aligned with brand image; follow company policies and procedures.

• Bachelor’s degree in a related field preferred but not required.

• Minimum 5 years of retail experience, including at least 3 years within the luxury segment.

• Experience working with international brands (preferred/plus).

• Customer-focused mindset with strategic business acumen and analytical skills.

• Extremely strong verbal and written communication skills.

• Ability to multi-task in a dynamic, ever-changing environment.

• Keen awareness of current fashion trends and luxury fashion sensibility.

• Excellent planning and organizational skills, with ability to meet deadlines and manage budget control.

• Strong interpersonal skills; personable, curious, proactive, and service-oriented.

• Team player.

• On-site role based in the Soho boutique.

• Equal Opportunity Employer; reasonable accommodations may be made for individuals with disabilities.