Senior Manager, Key Accounts

fresh (LVMH) is a global beauty and lifestyle brand headquartered in New York with skincare, bodycare, fragrance, and lip care sold across multiple countries. The Senior Manager, Key Accounts serves as the primary contact for retailer buying offices, partnering on strategy, targets, inventory planning, and activations to drive growth in national accounts. This role reports to the Head of Sales and Planning and focuses on achieving sales goals and best-in-class in-store and online exposure.

• Build and maintain strong relationships with key retailer clients; understand their goals, needs, and challenges.
• Develop and execute strategic account plans to drive growth, maximize revenue, and ensure long-term account success.
• Act as main liaison between key customers and internal teams (sales, marketing, product development, customer support) to coordinate deliverables.
• Identify and pursue upselling/cross-selling and expansion opportunities; contribute to new business pitches.
• Manage client inquiries and issue resolution; proactively propose solutions to meet objectives.
• Run regular business reviews; monitor KPIs, account health, satisfaction, and sales forecasts; report insights.
• Negotiate contracts, pricing, and commercial terms with key accounts.
• Track industry/market/competitor trends and adjust account strategies accordingly.
• Project-manage launch strategies with marketing, digital, and store design partners.
• Optimize product assortment and in-store space productivity (e.g., gondola productivity) within retail partners.
• Analyze retail, gross, and net sales trends versus budget to optimize brand profitability.
• Plan sample and GWP needs; collaborate on qualifiers, ROI evaluation, and unit forecasts.

• 6–8 years of experience in account management, sales, or sales planning with demonstrated success retaining and growing strategic accounts.
• Exceptional interpersonal skills with ability to build trust and credibility with clients.
• Strong verbal and written communication; confident leading business reviews and negotiations.
• Ability to develop customer strategies, analyze sales potential, and translate data into actionable recommendations.
• Strong problem-solving skills, including effective complaint management.
• Comfort working with and navigating data to uncover opportunities.
• Highly organized, self-motivated, able to multitask and prioritize effectively.
• Familiarity with CRM systems and basic computer skills (e.g., Microsoft Office Suite).
• Bachelor’s degree in marketing, business administration, sales, or related field (preferred).
• Collaborative, growth-minded, accountable, strategic, and results-driven mindset.

• Location: Based in New York City.
• Compensation: Salary range stated as $120,000–$150,000 USD annually.
• Paid time off: Comprehensive PTO including floating holidays and Summer Fridays.
• Benefits: Medical, dental, vision; 401(k) with company match and additional employer contribution (at eligibility).
• Wellbeing: Employee Assistance Program (EAP) with free professional consultation, referrals, counseling, and 24/7 confidential mental health support.
• Family planning: Fertility services, maternity/newborn support, adoption and surrogacy assistance, cryopreservation (when part of fertility treatment), paid parental leave (at eligibility), travel & lodging support for access to care, backup dependent care and tutoring.
• Training & development: Fresh and LVMH trainings/workshops; networking with LVMH community; internal communities (DEIB Council, Sustainability Champions, ERGs).
• Perks: Employee discounts and gratis; LVMH friends and family sales; pre-tax commuter benefits; additional partner discounts (health clubs, tickets, insurance).
• Physical requirements: Stationary position ~7.5 hours/day; light to moderate lifting; may be required to stand, sit, reach, stoop, kneel, and use computer/phone/keyboard.