Technical Account Manager

White Hat Gaming is seeking a self-driven Technical Account Manager to join their account management team. In this role, you will manage long-term customer relationships, provide technical guidance, drive product adoption, and ensure customers achieve measurable value from the platform while working closely with internal teams.

• Act as trusted technical advisor, owning end-to-end technical customer relationships from onboarding through ongoing engagement
• Guide customers through technical onboarding, integrations, and go-live processes
• Drive customer success by supporting adoption, usage, and optimization of the platform
• Diagnose technical issues and coordinate with engineering teams for resolution
• Support technical integrations including API reviews and troubleshooting
• Serve as lead point of contact for technical support in pre-sales and post-sales phases
• Build and maintain long-lasting client relationships focused on retention and partnership
• Identify risks to customer satisfaction and develop mitigation plans
• Provide structured customer feedback to internal teams for product improvements
• Identify upsell, cross-sell, and expansion opportunities
• Engage proactively with accounts through regular touchpoints and occasional client visits
• Stay updated with platform changes to effectively train and support customers
• Represent company at industry events and iGaming exhibitions

• 3-5+ years experience in Technical Account Manager, Customer Success, Solutions Engineer, or similar client-facing technical role
• Familiarity with software development concepts including full-stack technologies
• Proactive, customer-first mindset with strong ownership and accountability
• Experience collaborating with channel partners, system integrators, and third-party providers
• Ability to work independently and collaborate effectively across departments
• Strong verbal and written English communication skills
• Demonstrated ability to communicate and influence stakeholders at all organizational levels including C-level executives
• Strong understanding of how technology products drive customer value and business outcomes
• Solid experience managing tier-one customers in fast-paced, service-driven environments

• Remote and flexible working schedule
• Generous time off varied based on country of residence
• Discretionary annual performance bonus
• Training and learning & development opportunities for career progression
• Hardware & Software allowance or work equipment provided
• Various well-being programmes and initiatives
• Work across multiple regions and time zones with occasional out-of-hours escalation support