Entry-level Account Manager

SelectLeaders, a Bisnow company, is a job platform and professional development destination for the commercial real estate industry. The Entry-level Account Manager supports the job board client experience by handling onboarding, day-to-day support, inbound requests, and operational issues while assisting sales and strategy efforts. The role helps improve customer outcomes through reporting, trend analysis, and process improvements.

• Assist with onboarding new employer clients and ensure successful platform setup
• Provide day-to-day client support by answering questions and resolving issues quickly
• Troubleshoot job postings, account access, and general platform questions
• Monitor and respond to inbound emails, support tickets, and website chatbot inquiries
• Route requests to appropriate teams and follow through to resolution
• Document client interactions clearly and consistently
• Support maintenance of job postings and employer accounts and ensure data accuracy
• Identify, resolve, or escalate technical issues/bugs to the appropriate team
• Compile reports on client activity, job performance, and usage trends
• Analyze customer patterns and suggest opportunities to improve product/processes
• Contribute ideas to improve client experience, candidate flow, and audience development
• Support long-term job board strategy and growth initiatives via projects and research
• Support the Enterprise Account Executive with research, proposals, follow-up, and meeting/renewal materials

• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Customer-first mindset with curiosity and eagerness to learn
• Comfort working with data in spreadsheets and internal systems
• Ability to manage multiple tasks in a fast-paced environment
• Interest in technology platforms/marketplaces and partnering with commercial real estate clients
• Nice to have: exposure to technical tools, customer support platforms/software, and data analysis
• Must be authorized to work full-time in the United States; no employer sponsorship available

• Location: NYC area; hybrid schedule
• In-office: three days per week at 123 William Street
• Bonuses mentioned
• Hiring process may use AI tools to assist with application review; final decisions made by humans