Customer Success Manager

Improvado is seeking a Customer Success Manager to lead enterprise customer relationships and drive account growth. The role focuses on delivering exceptional customer experiences, managing complex stakeholders, and collaborating with internal teams to ensure successful product adoption and expansion opportunities.

• Provide proactive, high-quality support and ensure positive customer experiences
• Manage and grow relationships with enterprise accounts, navigating complex organizational structures and multiple stakeholders
• Understand and articulate product value aligned with customer business goals and success metrics
• Identify account expansion opportunities and collaborate with internal teams to drive completion
• Develop deep product knowledge to address customer questions and challenges
• Onboard new clients across various use cases with smooth platform transitions
• Track tasks and deliverables to ensure timely execution
• Work closely with Project Managers and Development teams to keep initiatives on track
• Educate customers on relevant features and functionality for their business needs
• Partner with Sales Engineers to synthesize data and translate requirements for the Development team

• 6+ years of experience in customer-facing positions
• Experience working with enterprise customers and managing complex accounts with multiple stakeholders
• Strong track record of delivering exceptional customer experiences in SaaS or technology-driven environments
• Demonstrated project management expertise with ability to manage multiple priorities, stakeholders, and deadlines
• Excellent communication and collaboration skills with genuine curiosity and proactive problem-solving approach
• Analytical mindset and comfort working with data to inform decisions
• Startup-oriented mentality with adaptability, ownership, and ability to thrive amid change
• Nice to have: Experience with marketing agencies or media teams, familiarity with marketing data ecosystems (paid media, organic, CRM, analytics tools), basic understanding of data concepts (APIs, ETLs, data warehouses, data visualization)

• Remote-first environment
• Competitive compensation
• Medical and dental benefits
• 401K plan
• Unlimited PTO
• Paid holidays
• Professional development reimbursement