REPRESENTATIVE - CASINO MARKETING

Venetian Meetings (The Venetian Resort) is hiring a Casino Marketing Representative to drive casino player development through outbound telemarketing. The role focuses on communicating offers and promotions, booking reservations, and building long-term loyalty with premium guests.

• Meet or exceed outbound call and revenue goals through consistent player outreach.
• Use customer management tools to prospect, develop, and maintain a robust player database.
• Achieve daily call targets while executing strategic outbound marketing initiatives.
• Book reservations and follow up with guests to confirm details and ensure arrangements are accurate and complete.
• Secure appropriate room types and coordinate welcome amenities; arrange show tickets, dining reservations, transportation, and other comps as needed.
• Build strong relationships with premium guests to support long-term engagement and loyalty.
• Follow up after guest visits to express appreciation, confirm satisfaction, and encourage future trips.
• Develop new business while nurturing existing player relationships to drive repeat visitation.
• Conduct persistent telemarketing to warm and cold leads as part of ongoing player development efforts.
• Represent The Venetian and The Palazzo by building positive rapport and selecting effective communication channels.
• Maintain consistent and regular attendance; perform other related duties as assigned.

• Must be at least 21 years of age.
• Authorization/eligibility to work in the United States.
• High school diploma.
• Clear and effective English communication (spoken and written).
• Ability to obtain and maintain Nevada Gaming Control Board registration and Alcohol Awareness (TAM) card, plus any other required certifications/licenses.
• Bilingual in Spanish, Mandarin, Cantonese, or other Asian dialect preferred.
• Knowledge of ACSC and LMS computer systems preferred.
• Willingness to spend the entire shift telemarketing casino players.
• Strong cold-calling skills; ability to open conversations, promote features/benefits, communicate offer terms, and secure reservations.
• Ability to aggressively market, overcome objections, close reservations, and track sales calls with appropriate follow-up.
• Ability to handle guest challenges and difficult customers.
• Strong interpersonal skills; ability to communicate effectively with guests and team members of diverse backgrounds and experience levels.

• Work varied shifts, including nights, weekends, and holidays.
• Indoor, fast-paced environment; may be exposed to noise, dust, CRT/screens, and cigarette smoke.
• Physical requirements include lifting/carrying up to 20 pounds unassisted, accessing all areas of the property, and prolonged walking/standing/stretching/bending/kneeling.
• Must maintain composure under pressure and meet deadlines.