E-Commerce Manager

Summary

**Description** Talpa Supermercados is looking for a skilled E\-Commerce Manager to join our IT department in Stone Mountain. This full\-time, on\-site position offers an exciting opportunity to lead our e\-commerce initiatives and drive digital transformation in the retail sector. As the E\-Commerce Manager, you will be responsible for strategizing and implementing innovative online marketing campaigns that enhance our customers' shopping experience. You will work closely with cross\-functional teams to optimize our e\-commerce platform, ensuring it meets our business goals while providing a seamless user experience. This role plays a crucial part in supporting our company's growth and adapting to the ever\-evolving digital landscape. We offer a competitive salary range of $75,000 \- $95,000 annually, along with a comprehensive benefits package and opportunities for professional development. **Responsibilities** **E\-Commerce Operations** * Manage day\-to\-day e\-commerce operations, including online ordering, fulfillment, pickup, and delivery workflows * Ensure accuracy of online product listings, pricing, promotions, and availability * Coordinate with store managers and operations teams to ensure smooth order fulfillment * Monitor order volume, fulfillment accuracy, customer issues, and service levels **Sales Growth \& Performance** * Drive online sales growth and customer adoption of digital ordering * Track and analyze key performance indicators (KPIs), including: + Online sales revenue + Order volume and fulfillment accuracy + Customer satisfaction and repeat usage * Prepare regular performance reports for leadership **Customer Experience** * Ensure a positive and culturally relevant * online customer experience * Address customer feedback, issues, and service improvements related to e\-commerce * Align digital experience with Talpa’s brand, family values, and community focus **Cross\-Functional Collaboration** * Partner with store operations, marketing, inventory, and finance teams * Support promotions, seasonal campaigns, and special offers online * Work closely with store leadership to align digital and in\-store execution **Platform \& Vendor Management** * Manage relationships with e\-commerce platforms, delivery partners, and technology vendors * Identify opportunities to improve system functionality, efficiency, and cost effectiveness * Support evaluation and implementation of enhancements as the business grows **Performance Tracking \& Reporting** * Track KPIs including sales, average basket size, conversions, fulfillment accuracy, and customer satisfaction. * Generate weekly and monthly reports with insights and actionable recommendations. **Success Metrics (First 6–12 Months)** * Established and reliable e\-commerce operating process across stores * Consistent growth in online sales and customer adoption * Improved order accuracy and customer satisfaction * Clear reporting and visibility into e\-commerce performance * Strong collaboration with store and operations leadership **Requirements** * Bachelor's degree in Marketing, Business, or related field * 3\-5 years of experience in e\-commerce management or digital marketing * Strong understanding of e\-commerce platforms (Shopify, Magento, etc.) * Proficiency in web analytics tools (Google Analytics, etc.) * Excellent project management and organizational skills * Strong analytical and problem\-solving abilities * Effective communication and collaboration skills * Experience with online advertising and social media marketing **Preferred Qualifications** * Experience in supermarket or grocery retail * Experience serving Hispanic or multicultural customer markets * Bilingual (Spanish / English) strongly preferred * Familiarity with omnichannel retail or digital transformation initiatives