Customer Success Manager, Ad Sales

Spotify is a global audio streaming subscription service seeking a Customer Success Manager within Advertising Sales. This role supports the full sales and campaign lifecycle, delivering consultative client service while protecting and growing advertising revenue through planning, optimization, and insights.

• Build and maintain strong relationships with advertisers and agency partners to deliver outstanding customer service.
• Serve as the primary client point of contact throughout the sales and campaign lifecycle, handling requests and questions.
• Own RFP responses and develop media planning strategy across buying channels.
• Participate in client meetings for campaign preparation and launch, optimization recommendations, reporting, and wrap-ups.
• Partner with internal cross-functional teams to structure campaigns to hit key metrics and client outcomes.
• Lead campaign setup, launch, and activation, including creative production management, spec reviews, asset collection, and accurate trafficking.
• Monitor pacing, delivery, and performance; optimize and revise media plans to meet objectives.
• Use reporting and insights to identify, pitch, and close incremental and expansion opportunities.
• Lead complex projects with multiple workstreams and cross-functional stakeholders.
• Educate clients and agencies on Spotify ad products, standard processes, and tailored optimizations.
• Interpret and present data (including brand measurement studies) and deliver actionable insights through data storytelling.
• Own post-campaign analyses with takeaways and recommendations to drive repeat business.
• Collaborate on initial billing and billing revisions to ensure accurate, on-time invoices.
• Follow internal best-practice guidelines, processes, and operating cadences.

• Bachelor’s degree (preferred fields: Sales, Advertising, Marketing, or Business).

• Minimum 3 years of experience in digital media planning and/or buying.

• Strong knowledge of the digital media/advertising industry and ecosystem.

• Understanding of advertising performance metrics.

• Proven ability to provide outstanding customer service and consultative recommendations aligned to business objectives.

• Ability to craft persuasive sales narratives using data and research; strong data-led storytelling.

• Highly organized, detail-oriented, able to multitask and work independently in a team environment.

• Effective collaboration with cross-functional teams and all levels of stakeholders.

• Excellent verbal, written, and presentation skills; comfort in fast-paced, deadline-driven work.

• Advanced proficiency in Excel and PowerPoint.

• Experience with CRMs, OMSs, ad servers, and other digital media technology systems.

• Location: New York; hybrid flexibility with required office presence 2–3 times per week.

• Compensation: base salary range plus equity and bonus/commission.

• Benefits include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, and 13 paid flexible holidays.