Customer Success Manager

Job title: Customer Success Manager

About the Job

We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.

What you'll do

• Act as a trusted advisor to enterprise Fintech and Financial Institution clients
• Drive product adoption, ensure customer satisfaction, and achieve business outcomes
• Build and maintain strong relationships with key stakeholders

Who you are

• Experience in customer success, account management, or a related role within enterprise SaaS, Fintech, or financial services
• Strong relationship management and communication skills
• Proven track record of driving product adoption and customer outcomes

Requirements

• Experience serving enterprise clients in Fintech or Financial Institutions
• Ability to manage multiple high-priority relationships and drive strategic outcomes
• Strong communication, problem-solving, and collaboration skills

Benefits & Perks

• Competitive compensation
• Comprehensive benefits package
• Opportunity to work in a high-growth environment

Tech stack / team

Engage with a security-conscious, real-time API platform for payroll data access and employment verification, collaborating with cross-functional teams to deliver customer value.