Sales Operations Associate

FIJI Water (part of The Wonderful Company) is hiring a Sales Operations Associate to support the sales organization with insights, reporting, and operational execution. The role partners closely with Retail and On-Premise account owners to manage promotions, customer requirements, and financial/deduction workflows to help accounts run smoothly and accurately.

• Manage the full lifecycle of promotional plans within the trade promotion management (TPM) system, including entry, rework/edits, and status updates.
• Hold regular status and activity calls with Sales Account Executives.
• Validate volume forecast adjustments and address pricing discrepancies.
• Resolve deductions and invoices; investigate customer deductions and resolve short/outstanding customer payments.
• Manage customer portal requirements, including portal entry and deal management.
• Complete and submit sales administration forms (e.g., new item forms, cost change forms) and manage promotional contracts.
• Create and communicate promotional sell sheets.
• Maintain comprehensive Standard Operating Procedures (SOPs) for assigned regions and customers.
• Partner with Sales, FP&A, and Accounting to support, train on, and optimize the TPM platform.
• Oversee promotional spending activity by coordinating with internal and external parties.
• Support Sales Account Executives with key account updates and strategic changes during sales planning meetings.
• Maintain organized archives and supporting documentation in shared drives and customer portals.
• Identify sales administration implications from changing business conditions and execute tactical solutions quickly.
• Attend up to 5 sales/team meetings per year (minimal overnight travel).

• 1–3 years of experience in sales operations or account management (preferred).
• Proficiency with Microsoft Office (Excel, PowerPoint, Word).
• Strong relationship-building skills and ability to work in a fast-paced, cross-functional environment.
• High attention to detail with a strong focus on accuracy.
• Clear verbal and written communication skills.
• Analytical and quantitative problem-solving ability; inquisitive and creative thinker.
• Ability to collaborate within a team and work independently with strong time management and organization.
• Experience with DemandTec (plus).
• Experience with VIP/iDig (plus).
• Alignment with The Wonderful Company values and culture, especially health and wellness.

• Compensation: $28–31/hour plus potential discretionary bonus (final pay depends on skills and experience).

• Benefits: Medical coverage, vision and dental plans, 401(k) with match eligibility.

• Wellness programs: 24/7 online physician consultations, virtual mental health resources, life coaching, employee community groups, cash rewards for healthy habits, fitness reimbursements, and on-demand fitness videos.

• Growth: Career advancement opportunities, learning and development resources (manager/leadership training, webinars, eLearning), mentorship program, and continuous improvement training.

• Community: Company-supported giving program and group service projects.

• Travel: Attend up to 5 sales/team meetings per year; minimal overnight travel required.