Sales Operations Specialist

Tito's Handmade Vodka, based in Austin, Texas, is seeking a Sales Operations Specialist to support order flow and customer service at the center of its global organization. This role partners cross-functionally with Sales, Finance, Supply Chain, Business Operations, Logistics, and external customers to ensure accurate order execution, inventory coordination, and regulatory compliance.

• Serve as a subject matter expert on end-to-end order flow across ERP transactions, departments, and stakeholders.
• Enter, update, and maintain orders, inventory records, and distribution center information accurately and on time.
• Coordinate with customers and internal teams on order tracking, adjustments, and issue resolution; ensure timely ERP updates and analysis.
• Analyze ERP transactions to support execution; resolve issues independently or escalate as needed.
• Identify weaknesses in ERP/order transactions and proactively address gaps in processes.
• Work within customer portals to secure sales orders and implement them into the ERP system.
• Coordinate order fulfillment with customers, freight forwarders, and internal shipping teams.
• Review inventory against sales forecasts to support replenishment timing and escalate global warehouse needs.
• Monitor customer portals for inventory levels and compliance with customer requirements.
• Adhere to regulatory requirements for U.S. and international trade.
• Secure required certificates for international trade from government entities.
• Review and provide compliance documentation in collaboration with internal departments and Legal.
• Maintain and establish ERP and departmental processes and supporting documentation.

• Bachelor's degree in Business, Finance, Marketing, Economics, or a related field.

• 2-5+ years of experience in revenue operations, sales operations, marketing operations, or business analytics.

• Proficiency with ERP systems.

• Advanced Excel / Google Sheets skills (advanced formulas, pivot tables, data modeling).

• Strong problem-solving skills with a data-driven mindset.

• Ability to communicate clearly and precisely in written, verbal, and presentation formats with customers and key stakeholders.

• Strong ownership mindset and ability to lead by example.

• Familiarity with international trade.

• Location: Austin.

• Competitive salary.

• Medical, dental, and vision insurance.

• Company-paid life and disability insurance; voluntary insurance plans.

• 401(k) with company match and profit sharing.

• Vacation, sick, and flex time.

• Paid parental leave; adoption assistance program.

• Dependent care FSA, HSA, lifestyle spending account.

• Financial wellness benefit and employee assistance program.