VIP Account Manager

TrueGroup is seeking a highly skilled VIP Account Manager to oversee and expand relationships within a dedicated VIP client portfolio. This role focuses on cultivating loyalty and long-term engagement with high-value clients through personalized customer engagement and data-driven insights. The successful candidate will drive consistent revenue growth while maintaining daily communication and strategic account management.

• Manage a dedicated portfolio of VIP clients with daily communication and long-term loyalty building
• Maintain regular contact through emails, phone calls, and messengers with adapted communication strategies
• Analyze client behavior and key metrics to identify growth, retention, and reactivation opportunities
• Create and execute tailored upselling strategies to maximize client value and revenue
• Prepare detailed reports on account performance, trends, and campaign outcomes
• Collaborate with cross-functional teams to coordinate strategies and deliver seamless customer experiences

• Previous experience in account management, customer relations, or sales
• iGaming or betting industry experience is a plus
• Strong written and verbal communication skills with ability to adapt across different channels
• Analytical mindset with proficiency in KPIs, reports, and CRM systems
• Target-driven with proven ability to implement upselling or cross-selling strategies
• Fluency in English

Schedule & Location: Flexible working hours with remote work setup

Benefits & Perks:

• Vacation days and paid sick leave
• Competitive compensation reflecting skills and expertise
• Employee referral bonus and gift celebrations
• 50% financial support for learning and professional development expenses
• Positive, respectful work atmosphere
• Team-building activities
• Wellness benefits including yoga classes and gym memberships