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Bisnow

Entry-level Account Manager

Hybrid Middle $4.5k–$10.7k/moest.

Summary

SelectLeaders, a Bisnow company, is a job platform and professional development destination for the commercial real estate industry. The Entry-level Account Manager supports the job board and revenue team by onboarding and supporting employer clients, handling inbound requests, and assisting with reporting and growth initiatives. The role focuses on ensuring a seamless client experience and improving how the platform serves customers.

What you'll do

  • Assist with onboarding new employer clients and ensure successful platform setup

  • Provide day-to-day client support; answer questions and resolve issues quickly

  • Troubleshoot job postings, account access, and general platform questions

  • Monitor and respond to inbound emails, support tickets, and website chatbot inquiries

  • Route requests to the right teams and follow through to resolution; document interactions

  • Support maintenance of job postings and employer accounts; ensure platform data accuracy

  • Identify, resolve, or escalate technical issues/bugs to appropriate teams

  • Compile reports on client activity, job performance, and usage trends

  • Analyze customer patterns and provide insights to inform product and growth strategy

  • Capture client feedback and recurring questions to suggest process/product improvements

  • Support long-term job board strategy and growth projects, including prospecting/outbound campaigns and research

  • Assist the Enterprise Account Executive with research, proposals, follow-ups, and materials for client meetings and renewals

Requirements

  • Entry-level profile with curiosity about technology, marketplaces, or online platforms

  • Strong organizational skills and attention to detail

  • Excellent written and verbal communication skills

  • Customer-first mindset and strong learning mindset; interest in partnering with commercial real estate clients in technology/recruiting/SaaS environments

  • Comfort working with data in spreadsheets and systems

  • Ability to manage multiple tasks in a fast-paced environment

  • Nice to have: exposure to technical tools, customer support platforms/software, or data analysis

  • Must be authorized to work full-time in the United States; no visa sponsorship available

Conditions

  • Hybrid schedule: three days in-office

  • Based in the NYC area; in-office location at 123 William Street

  • Bonuses mentioned

  • Hiring process may use AI tools to assist recruiting; final decisions made by humans

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