Staff Customer Success Manager

Checkr is a data platform company serving over 100,000 customers including DoorDash, Coinbase, and Lyft, helping assess risk and ensure safety in workplaces and communities. As a Staff Customer Success Manager for Checkr Trust, you will own a portfolio of strategic accounts, driving adoption, expansion, and long-term value realization in an emerging business line with strong traction but early-stage post-sale motion.

Own Strategic Accounts End-to-End

• Serve as the primary post-sale owner for high-impact, high-visibility customers
• Drive executive-level alignment on business goals and measurable outcomes
• Ensure deployments move from contract to meaningful production usage quickly

Drive Adoption & Commercial Growth

• Identify underutilization and remove barriers to deeper embedding
• Surface expansion opportunities tied to customer workflows and risk exposure
• Partner closely with Sales on renewals and strategic growth motions
• Be accountable for retention and expansion revenue across your portfolio
• Use advanced AI tools to build systems that help grow the business

Translate Product Into Business Impact

• Understand customer workflows to connect product capabilities to operational and financial outcomes
• Lead quarterly business reviews that demonstrate ROI and strategic value
• Turn performance data into actionable insights that influence customer strategy
• Leverage AI to turn data into insights
• Partner cross-functionally with leadership to shape the future of the product

Build the Playbook

• Help define segmentation, engagement models, and risk signals
• Develop scalable frameworks for launches, renewals, and expansion
• Influence product roadmap through structured customer feedback
• Raise the bar on what great customer partnership looks like in a new market

• 6–10+ years in Customer Success, Strategic Account Management, or hybrid post-sale role in B2B SaaS
• Experience owning enterprise or high-growth accounts with meaningful revenue responsibility
• Track record of driving both retention and expansion
• Comfort navigating executive stakeholders and technical teams
• Experience operating in startup or high-growth environments
• Obsession with experimenting AI into workflows
• A-player mindset with strong bias for action: raising the bar, moving with urgency, staying resilient through ambiguity, taking ownership
• Technical fluency to lead customer integrations, diagnose adoption friction, and speak with product and technical stakeholders
• Proficiency with Zendesk, Salesforce, Google Apps, Lovable, Claude, and BI tools like Looker and Omni
• Behavioral traits: full ownership of revenue and outcomes, pushing customers forward, balancing empathy with accountability, thriving in ambiguity, preferring building systems, wanting to help build a second company inside a larger one

Schedule & Location: Hybrid – 3 days per week in San Francisco (Tuesday/Wednesday/Thursday)

Benefits & Perks: Lunch five times a week, commuter stipend, abundance of snacks and beverages, relocation stipend available for those willing to relocate to Checkr hub locations (Denver, CO; San Francisco, CA; Nashville, TN; Santiago, Chile)

Work Environment: Hybrid work environment strengthens collaboration, drives innovation, and encourages connection