Account Manager (iGaming)

Twin Win Games is seeking an experienced Account Manager for their iGaming division. The role focuses on managing key client relationships, driving revenue growth, and delivering tailored solutions to meet customer needs. This is a strategic position requiring strong business acumen and proven account management expertise.

• Act as the primary point of contact for all customer business requests, addressing inquiries and concerns promptly
• Develop and implement multilevel strategies to increase customer revenue with minimum 15% annual growth
• Build and nurture strong, long-lasting client relationships through understanding their needs and providing tailored solutions
• Develop and implement upsell strategies to maximize opportunities within the customer base
• Present, negotiate, and finalize agreements and estimations with clients to maximize company profitability
• Develop comprehensive payment plans and manage effective payment procedures
• Ensure timely and successful service delivery by coordinating with PM and Production teams
• Communicate project progress and updates internally and externally on a monthly/quarterly basis
• Forecast and track key account metrics such as quarterly sales results and annual forecasts
• Prepare and deliver reports on account status, sales performance, and opportunities to senior management
• Collaborate with the sales team to identify and grow opportunities within assigned customers
• Work in HubSpot CRM system

• BA/BS degree in Business Administration, Sales, Management, or relevant fields
• Proven work experience as an Account Manager, Key Account Manager, or Business Development Manager
• C1/C2 English proficiency level
• Solid experience with CRM software, particularly HubSpot
• Proficiency in MS Office, especially MS Excel
• Strong experience with Financial Forecasting
• Ability to generate and deliver client-focused solutions with successful project management track record
• Proven ability to coordinate multiple account management projects simultaneously with attention to detail
• Excellent listening, negotiation, and presentation skills
• Strong verbal and written communication abilities

• Compensation: Flat rate plus percentage-based incentives
• Flexible working hours and workplace to support work-life balance
• Paid vacation: 20 workdays per year
• Sick leave: 5 workdays per year
• Unlimited unpaid day-offs for personal matters
• Personal development plan including English speaking club, skills training, and access to Education office with mentorship programs
• Structured processes and tools including corporate Confluence
• Open-minded management style with transparency and shared company strategy
• Performance-based reviews recognizing team contributions
• Stress management measures including 1-1 meetings and feedback culture
• Corporate team-building events, marathons, and online challenges
• Family-friendly environment with celebrations for personal milestones