Account Manager

Instacart is a grocery technology company building ecommerce and advertising solutions for CPG partners. The Account Manager will own pre- and post-sale advertiser success by planning, optimizing, and reporting on campaigns while driving performance outcomes and growth through upsells. The role partners closely with Sales and cross-functional teams to deliver insights and value to advertisers.

• Collaborate with the Sales team to build and maintain trusted relationships with CPG advertisers.

• Serve as the primary point of contact for pre- and post-sale activities, including media planning, campaign reporting, optimization, and performance management.

• Create media plans aligned to partner goals and recommend appropriate Instacart ad product offerings.

• Deliver weekly performance reports with optimization recommendations to improve outcomes and hit advertiser KPIs.

• Lead recurring CPG cadence calls; present campaign and category insights using a data-driven storytelling approach.

• Present category and advertiser-specific business trends, insights, and performance impact.

• Proactively identify and pitch cross-sell and upsell opportunities to grow advertiser investment.

• Advocate for partners during pilots and internal cross-functional feedback sessions.

• Compile campaign wrap reports with follow-ups and actionable takeaways.

• Spearhead Quarterly Business Reviews (QBRs) with cross-functional teams and present insights with an analytical mindset.

• Develop deep knowledge of Instacart’s full-funnel advertising suite and evolving strategy.

• Participate in gap-to-goal planning and manage quota across multiple business units.

• Undergraduate degree required (BA/BS preferred in business, advertising, commerce, digital marketing, or related field).

• 3+ years of similar experience in account management, campaign management, or advertiser/client-facing roles.

• Proven ability to build strong customer relationships and succeed in an external-facing role.

• Intermediate proficiency in Microsoft Excel and Google Workspace (Gmail, Docs, Sheets, Slides).

• Experience with Salesforce and Tableau; Mode is a plus.

• Knowledge of paid search, display, ad serving, CPG, and/or e-commerce advertising.

• Ability to work independently, manage multiple priorities, and take initiative in a fast-paced environment.

• Strong attention to detail, organization, problem-solving, and client communication skills.

• Comfortable analyzing data and translating insights into client-ready narratives.

• Remote role under Instacart’s Flex First approach; employees can choose where they work (home, office, etc.) with regular in-person events.

• Market-competitive compensation and benefits; pay depends on permanent work location.

• Eligible for new-hire equity grant and annual refresh grants.