Business Account Manager

Performa HR agency is seeking a Business Account Manager for an international fintech company operating in the iGaming payments space. The role involves managing merchant portfolios, driving revenue growth, and ensuring operational excellence in a reverse marketplace model processing large-scale transactions across Asia.

• Manage and develop an active portfolio of merchants in a high-risk fintech environment
• Act as the primary point of contact and relationship owner after client onboarding
• Drive revenue growth, retention, and portfolio stability
• Monitor daily performance metrics including Volume, Success Rate, Pay-in/Pay-out flows, and Net Margin
• Proactively identify and address performance drops or conversion issues
• Lead communication with merchants regarding performance, optimization, and growth opportunities
• Negotiate commercial terms while protecting portfolio margin
• Increase traffic share and expand cooperation through new payment methods and scaling initiatives
• Monitor chargeback ratios and traffic quality, escalating risks when necessary
• Collaborate closely with Sales, TAM, Risk, and Finance teams to ensure seamless merchant operations

• 23+ years of experience in FinTech, Payment Processing, Crypto, or Affiliate industries
• Proven experience working with high-risk merchants
• Experience managing portfolios with significant transaction volumes
• Strong understanding of Success Rate and its direct impact on revenue and profitability
• Solid understanding of P2P / alternative processing models
• Basic understanding of unit economics in payment environments
• Analytical mindset with ability to interpret performance metrics and act proactively
• Strong negotiation and communication skills
• Ability to work independently in a fast-paced environment
• Fluent English (B2+)
• Nice to have: Experience with Indian market (UPI, P2P flows), iGaming or affiliate traffic background, competitive negotiation experience, fraud and chargeback management understanding

Schedule & Location: Full-time remote position within an international team

Benefits:

• Competitive compensation aligned with experience and portfolio impact
• Direct collaboration with Head of Sales and cross-functional leadership
• Strategic role with direct influence on revenue growth
• 24 paid vacation days per year
• 10 personal days off
• 10 paid sick leave days
• 7 paid emergency leave days (force majeure cases)
• English language courses