Account Manager

SelectLeaders, a Bisnow company, is a job platform and professional development destination for the commercial real estate industry. The Account Manager supports customers across talent solutions and marketing partnerships by onboarding clients, resolving platform issues, and ensuring successful delivery of event and media sponsorship deliverables.

• Onboard new clients and ensure successful platform setup and adoption.
• Provide day-to-day client support, including troubleshooting job postings, account access, and general platform questions.
• Monitor and respond to inbound emails, support tickets, and website chatbot inquiries; route requests and follow through to resolution.
• Document client interactions and maintain clear records of requests and outcomes.
• Maintain job postings and employer accounts; ensure data accuracy and coordinate escalation of bugs/technical issues to the appropriate teams.
• Compile and assist with reports on client activity, job performance, and usage trends; analyze patterns and identify opportunities for improvement.
• Gather and synthesize client feedback to recommend product/process enhancements and support long-term job board strategy and growth initiatives.
• Support the Enterprise Account Executive with research, proposal preparation, follow-up, and materials for client meetings and renewals.
• Serve as a key point of contact to ensure delivery of purchased client inventory for Bisnow events and digital/media campaigns.
• Manage post-sale deliverables for sponsors (e.g., logos, bios, photos, ad creative) and coordinate timelines, specs, and deadlines.
• Prepare sponsors for events (attendee lists, setup instructions, shipping details) and for ad/content campaigns (run dates, deadlines, ad specs).
• Coordinate cross-functionally with ad delivery, event coordination, sales, production, and accounting; follow up post-event/ad placement and analyze feedback.
• Contribute ideas to improve event and digital series and enhance attendee and client experience; build relationships to support account growth.

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Customer-first mindset with curiosity and willingness to learn in a client-facing, cross-functional environment.
• Comfort working with data in spreadsheets and internal systems.
• Ability to manage multiple tasks in a fast-paced environment.
• Interest in partnering with commercial real estate clients in technology, recruiting, and SaaS environments.
• Nice to have: exposure to technology tools, customer support platforms, technical tools, and/or data analysis.
• Must be authorized to work in the United States full-time; no employer sponsorship available for this role.

• Benefits include Medical, Dental, and Vision insurance effective the 1st of the month after start date.
• Short- and long-term disability insurance (including maternity and paternity leaves).
• 401(k), FSA, HSA, and dependent care account options.
• Unlimited vacation days, 7 paid sick days, and 9 paid holidays.
• Referral bonus program and pet-friendly offices.
• Competitive compensation structure and bonuses.
• Hiring process may include the use of AI tools to support application review; final decisions are made by humans.