Account Manager

Reachdesk is a global B2B gifting and swag platform helping companies build meaningful connections and measurable ROI through personalized gifting, automation, and global delivery. The Account Manager role owns and expands strategic client relationships across the US, focusing on retention, renewals, and growth by aligning customer goals with platform capabilities.

• Own client relationships and build multi-threaded partnerships across key stakeholders.

• Drive renewals and identify opportunities to upsell and expand existing accounts.

• Communicate Reachdesk’s value proposition, platform capabilities, and competitive advantages aligned to client goals.

• Proactively uncover opportunities to increase value delivery, client satisfaction, and business growth.

• Represent Reachdesk in high-level discussions and contract negotiations with senior decision-makers.

• 5+ years of experience in account management, sales, and/or customer success with a track record of meeting or exceeding growth and/or retention goals.

• Experience in subscription-based SaaS and consultative, solution-oriented environments.

• Ability to manage and grow executive-level relationships within complex organizations, especially across sales and marketing functions.

• Exceptional communication and influencing skills; able to lead strategic conversations.

• Strong written, verbal, and analytical skills; able to simplify complex concepts.

• Highly self-motivated, organized, and able to manage multiple priorities in a fast-paced environment.

• Remote role; must be located in the U.S. Eastern Time Zone.

• Competitive salary, stock options, and 401(k) matching.

• Dental, audio, visual, and life insurance.

• Flexible PTO.

• Collaborative working culture.