Entry-level Account Manager

SelectLeaders (a Bisnow company) is a job platform and professional development destination for the commercial real estate industry. The Entry-level Account Manager supports the job board, clients, and revenue team by ensuring smooth client onboarding, responsive support, and operational excellence. The role also contributes to reporting, customer trend analysis, and sales/account support to improve long-term platform growth.

• Assist with onboarding new employer clients and ensure successful platform setup
• Provide day-to-day client support by answering questions and resolving issues promptly
• Troubleshoot job postings, account access, and general platform questions
• Monitor and respond to inbound emails, support tickets, and website chatbot inquiries
• Route requests to appropriate teams, follow through to resolution, and document client interactions
• Support maintenance of job postings and employer accounts and ensure platform data accuracy
• Identify, resolve, or escalate technical issues/bugs to the appropriate team
• Compile reports on client activity, job performance, and usage trends
• Analyze data to identify customer patterns and opportunities for improvement
• Provide insights that inform product, client experience, and growth strategy
• Capture recurring client feedback and suggest product/process improvements
• Support long-term job board strategy and growth initiatives
• Assist the Enterprise Account Executive with research, proposals, follow-ups, and materials for meetings and renewals

• Entry-level; curious about technology, marketplaces, or online platforms
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Customer-first mindset and strong learning mindset; interest in partnering with commercial real estate clients in technology/recruiting/SaaS contexts
• Comfort working with data in spreadsheets and systems
• Ability to manage multiple tasks in a fast-paced environment
• Exposure to technical tools, customer support software, or data analysis is a plus
• Must be authorized to work full-time in the United States; no employer sponsorship available

• Bonuses mentioned

• No visa sponsorship (including H-1B); must already have US work authorization

• Company may use AI tools to support parts of the hiring process; final decisions made by humans