Customer Account Manager (Inside Sales, Customer Service)

Global Importing Group is one of the largest importers of Eastern European and specialty foods on the West Coast with over 25 years of history. We are seeking a Remote Office Sales Representative to act as a Territory Manager, managing your own book of business while processing orders accurately and growing sales through relationship building. This role combines sales growth, logistics coordination, and proactive account management across US customers.

• Proactive Outreach: Call existing customers to remind them of order deadlines and re-engage inactive accounts
• Upselling & Cross-Selling: Suggest new products, seasonal promotions, and Focus List items to increase average order value
• Relationship Building: Move customers from transactional to loyal through consistent, friendly communication
• Order Processing: Review and finalize web orders ensuring accuracy
• Logistics Coordination: Contact 3PL providers for shipping quotes, schedule warehouse pickups, and confirm delivery fees
• Resolution: Act as first point of contact for issues like late deliveries or damaged goods with empowered decision-making authority
• CRM Management: Log all interactions in CRM and maintain accurate customer data
• KPI Tracking: Monitor performance using Power BI dashboards to hit sales and activity targets

• English Fluency: Native or Near-Native (C1/C2) proficiency in spoken and written English
• Sales Aptitude: Previous experience in B2B Sales, Inside Sales, or high-touch Customer Success
• Tech Savviness: Ability to quickly learn new software with CRM experience (Zoho, Salesforce, HubSpot) preferred
• Reliability: Proven ability to work autonomously with disciplined time management skills
• Technical Requirements: Reliable high-speed internet (Ethernet preferred), power backup solution (UPS/Generator), quiet professional home office, high-quality headset and microphone, two monitors

Schedule & Location: Full-time remote position

Benefits & Compensation:

• Competitive base pay in USD
• Uncapped monthly performance bonuses based on Focus list penetration, sales growth, and customer reactivation/acquisition
• Compensation range: $2,000+ per month (salary + bonus)
• Long-term, full-time position with stable, growing US company
• Comprehensive onboarding on systems and sales methodology