Customer Success Manager (FunnelFox, Turkey)

Adapty is seeking a Customer Success Manager for FunnelFox to guide new clients through integration, optimize their funnel performance, and serve as their strategic advisor for mobile user acquisition and analytics.

• Customer onboarding and guiding new clients through integration and campaign setup
• Act as strategic advisor consulting on funnel optimization, UA, analytics, and campaign performance
• Track key client metrics, conduct regular check-ins, and identify growth opportunities
• Gather customer feedback, bugs, and feature requests for the product team
• Build and maintain strong client relationships as primary point of contact
• Provide expert product support and assist with complex use cases

• Proven Customer Success experience at SaaS companies, preferably in mobile industry
• Solid knowledge of mobile analytics and UA including Amplitude, Facebook Ads, creative testing, and acquisition metrics
• Fluent English (B2+ or higher) written and spoken
• Independent and proactive work style with ability to own outcomes
• Strong communication and collaboration skills
• Nice to have: Experience building or analyzing funnel performance, familiarity with support/CRM tools, understanding of mobile monetization and growth strategies

• Location: Istanbul (required)
• Flexible remote work option available
• Work as individual contractor with PTO, public holidays, and sick leave included
• Global travel for conferences
• Benefits include English lessons, sports reimbursements, laptop coverage
• Direct communication and ownership with no bureaucracy