Client Success Manager

Summary

Leadership Connect, founded by former S&P 500 CEOs and a presidential press secretary, is a premier information service helping clients win business and influence policy. The Client Success Manager role focuses on driving user engagement, expanding account usage, and ensuring clients maximize the value of Leadership Connect products.

What you'll do

Drive user engagement through virtual and in-person meetings; own user engagement and growth within assigned territory; onboard new accounts and educate users on best practices; troubleshoot user challenges with creative problem-solving; develop and expand usage across all account levels while building advocacy with key decision-makers; collaborate with content, product, and sales teams to provide user feedback for product improvement.

Requirements

1-3 years of SaaS sales experience with track record of user engagement and passion for problem-solving, preferably with Client Success experience; driven by client interaction and improving user experience; excellent communication skills across email, virtual, and in-person channels; intellectual curiosity about government, corporate, media, and non-profit organizations; strong organizational and time management skills; proficiency with CRM platforms, preferably Salesforce; ability to thrive in fast-paced environments and contribute to process development.

Conditions

Based in Washington, DC; reports to Client Success Team Leads; bonus-eligible with determination based on experience; medical, dental, life and disability insurance; flexible spending accounts; unlimited PTO; eleven paid holidays; $3,000 employee referral program; 401(k) employer contribution; rewards and recognition programs; flexible work arrangements with both remote and in-office options; team-building events and happy hours.