Associate Community Manager

Murad is hiring an Associate Community Manager to oversee day-to-day community engagement across TikTok, Instagram, YouTube, Reddit, and emerging platforms. The role represents the brand voice in public conversations, driving loyalty, education, and two-way communication with consumers. This position also turns community insights into actionable learnings for cross-functional teams.

• Manage daily brand interactions across comments, DMs, duets, stitches, and replies
• Maintain a consistent brand voice while responding quickly and thoughtfully
• Develop proactive community engagement strategies to drive loyalty and advocacy
• Surface consumer insights, sentiment trends, and recurring questions to cross-functional teams
• Support social listening and flag potential issues or opportunities early
• Partner with Social and Influencer Relations to amplify creator and UGC content
• Identify and engage with superfans, communities, and high-value conversation moments
• Track community health metrics including sentiment, engagement velocity, and retention

• 3–5 years of community management or social media experience
• Strong written communication skills with the ability to adapt tone of voice
• Highly organized, responsive, and culturally aware
• Comfortable managing high-volume online conversations
• Understanding of trends, memes, creator culture, and emerging community platforms
• Passion for skincare, consumer engagement, and brand storytelling

• Benefits include Unlimited Paid Time Off, Medical/Dental/Vision Insurance, FSA/HSA, Life/Accident Insurance, Employee Assistance Program (EAP), Professional Development Resources, 401(k) employer match, and Annual Bonus.

• Additional offerings noted include paid family leave, paid holidays, discretionary vacation time, and other competitive benefits.