Sana
Member Advocate
Summary
Sana is a remote-first health plan solution for small and midsize businesses built around Sana Care, an integrated primary care and care navigation model. The Member Advocate supports members across channels by guiding them through benefits, onboarding, and care journeys to ensure they feel taken care of and love the service.
What you'll do
Provide accurate, easy-to-understand guidance on health insurance and employer benefits via phone, text, chat, and email.
Support new customers through onboarding, including helping members understand and select appropriate health plans and complete required steps.
Assist members throughout their care journey, including finding providers, addressing claims issues, and referring to expert clinical care managers when needed.
Share recurring support issues and member feedback with the product team to improve experiences and tooling.
Work to ensure members feel supported and have a positive experience with Sana.
Requirements
Bachelor’s degree preferred.
2+ years of related experience preferred (social work, patient advocacy, or health coaching).
Excellent communication skills.
Comfortable working remotely and operating in a fast-changing startup environment.
Some knowledge of healthcare and/or insurance benefits preferred.
Comfortable using modern web applications.
Bilingual English/Spanish preferred; strong preference for candidates fluent in both Spanish and English.
Self-directed, entrepreneurial, values-oriented, and willing to take on tasks outside a traditional job description.
Conditions
Remote-first role (fully distributed team; no return-to-office mandate).
Flexible vacation policy.
Medical, dental, and vision insurance with 100% company-paid employee coverage.
401(k) with company match; FSA and HSA plans.
Paid parental leave.
Short- and long-term disability and life insurance.
Competitive stock options for all employees.
Transparent compensation and formal career development programs.
Paid one-month sabbatical after 5 years.
Home office setup stipend and ongoing learning budget.