Spades Partners
Support manager (English)
Remote Junior $0.6k/mo
Summary
Spades Partners is a fast-growing product gambling company seeking a Support Manager to serve as the primary voice and support point for users. The role focuses on delivering exceptional customer service to turn even challenging interactions into loyal customer relationships.
What you'll do
- Communicate with customers via chat and email
- Assist with account, payment, and bonus-related inquiries
- Escalate technical cases to relevant teams
- Log and document requests in the system
- Maintain a high level of customer service
Requirements
- Stress-resistant and calm demeanor during peak hours
- Fast learner with easy adaptability
- Strong communication skills
- English proficiency B1 or higher
- Availability to work in shifts
- Plus: Previous support or customer service experience
- Plus: Experience in the gambling industry (not mandatory)
Conditions
Schedule: Fixed shift schedule with three options: 00:00-08:00, 08:00-16:00, or 16:00-00:00
Compensation: Base salary $600 + performance bonus (total compensation up to $1,000)
Benefits: Full training from scratch, competitive and transparent bonus system, career growth opportunities, flat organizational structure without bureaucracy or micromanagement, stable product-focused business environment