Customer Operations Analyst

Impossible Foods is a mission-driven company transforming the global food system by creating sustainable plant-based meat, fish, and dairy alternatives. The Customer Operations Analyst supports the order-to-cash cycle by managing daily order flows, ensuring fulfillment excellence, and helping the supply chain scale through process improvements.

• Oversee end-to-end order processing for food service and retail customers, including confirmations, revisions, and SAP data entry.
• Support key retail accounts with load planning and order optimization to drive order quality and on-time performance.
• Coordinate fulfillment by working with retail brokers and using issue-resolution systems (e.g., Fix-it tickets) to resolve problems.
• Track and support EDI implementations by monitoring open items and helping resolve transmission gaps.
• Monitor 3PL performance for fulfillment accuracy and act as a point of contact for routine logistics disruptions.
• Apply supply chain policies (order minimums, lead-time requirements) to reduce customer fines and chargebacks.
• Partner cross-functionally with Supply Planning to monitor fill rates and with QA to process damage and shelf-life claims.
• Assist with international fulfillment, including shipping documentation preparation and tracking import exceptions.
• Coordinate with 3PLs for new product introductions (NPI) and onboarding of new customer accounts.

• Bachelor’s degree in Operations, Business, Supply Chain, or a related field.
• 1–3 years of experience in customer logistics, order management, or supply chain operations (internship experience considered).
• Proficiency with ERP systems (SAP preferred) and strong spreadsheet skills (Excel/Google Sheets).
• Foundational understanding of the order-to-cash cycle and logistics terminology.
• Strong verbal and written communication skills for working with external buyers and internal stakeholders.
• Proactive problem-solver comfortable in a fast-paced, high-growth environment.
• Ability to work independently within a virtual team.

• Work arrangement: If remote work is indicated, the role can be performed from any US state except Alaska, Hawaii, New Mexico, Oklahoma, and Wisconsin.

• Schedule: Occasional support may be needed for holiday/weekend inventory emergencies.

• Visa: Not eligible for visa sponsorship.

• Equal opportunity employer; accommodations available during the application/interview process.