Operations and Client Success Coordinator

Wunsupona is a fast-growing corporate wellness company delivering science-based, emotionally evocative experiences through on-site and remote programming. The Operations & Client Success Coordinator is a foundational early hire who will support the founder by keeping clients happy, projects moving, and operations organized. The role exists to provide a white-glove client experience while building scalable internal processes.

• Serve as a primary point of contact for a selection of corporate clients (HR leaders and benefits brokers).
• Join client calls and ensure clear, timely follow-up.
• Respond to client questions same day whenever possible.
• Proactively anticipate client needs and deliver a white-glove experience end-to-end.
• Ensure no client or project details slip through the cracks.
• Coordinate scheduling and logistics for on-site and virtual experiences.
• Book, confirm, and prepare coaches and facilitators.
• Manage pre-event details to ensure smooth execution.
• Maintain and update the CRM.
• Support email communications, forms, and content across systems.

• 1–4 years of experience in client success, account management, project management, or similar.
• Highly organized and detail-oriented with strong system management skills.
• Strong written and verbal communication.
• Fast, responsive, reliable, proactive, and resourceful.
• Comfortable managing multiple priorities in a fast-moving startup environment.
• High ownership mindset.
• Nice to have: experience with HR, wellness, or benefits-related work.
• Nice to have: startup or service-based business experience.
• Tools exposure: CRM (Less Annoying CRM), Canva, Mailchimp (or similar), Jotform (or similar), Photoshop (optional).

• Full-time role at an early-stage startup (foundational/early employee).
• Location: hybrid preferred in Perry Hall, Maryland; fully remote possible for the right candidate.
• Compensation: $65,000–$80,000 salary (no benefits currently).
• Potential for equity as the company grows (not guaranteed).
• Growth potential into leadership paths (e.g., Head of Operations, Client Success Lead).