Customer Support Specialist (Crypto / Treasury Operations)

PointPay is a global crypto ecosystem combining Exchange, Wallet, Payment System, and Launchpad. This Customer Support Specialist role is an entry point into Web3 operations, working with real crypto transactions and infrastructure while providing user support across multiple platforms.

• Communicate with users via Intercom chat-based support
• Help users navigate Exchange, Wallet, and Payment features
• Handle account-related requests including verification, limits, and general support
• Address transaction-related questions regarding status tracking and clarifications
• Participate in crypto operations workflows including wallet activity and transaction monitoring
• Maintain structured reports in Google Sheets
• Collaborate with tech and compliance teams to resolve cases

• 2+ years of customer support experience (fintech/crypto preferred)
• 1+ year of experience in crypto/Web3
• Understanding of crypto transactions, wallets, and blockchain networks
• Interest in learning operations and treasury processes
• English B2+ and Russian C1 or Ukrainian Native fluency
• Comfortable working with data and Google Sheets
• Strong written communication and attention to detail

Nice to have: Intercom/Zendesk/Freshdesk experience, Blockchain explorer familiarity, Basic compliance knowledge (KYC/AML), Exchange or payment product experience

Schedule: Shift schedule work required

Location: Remote (distributed international team)

Benefits & Perks:

• Remote work opportunity
• Real growth potential into crypto operations and treasury roles
• Hands-on experience with global crypto infrastructure
• Supportive team with fast feedback loop
• Regular salary reviews
• Opportunity to transition beyond support into technical/operational roles