Customer Support (crypto 2/2)

PointPay is a global crypto services ecosystem offering Exchange, Wallet, Payment System, and Launchboard services. This is a remote, part-time customer support position requiring 1+ years of crypto/web3 experience.

• Provide customer support via Intercom
• Manage and audit user accounts
• Process manual transactions
• Generate reports and handle required domain documentation
• Maintain blockchain/crypto support expertise

• 2+ years of customer support experience
• 1+ year in crypto/web3 (mandatory)
• English C1+ level
• Russian C1 Advanced or Ukrainian Native
• Experience with Google Sheets (reports, formulas)
• Customer care orientation
• High writing grammar and attention to detail

Schedule: Remote, part-time, 8:00-20:00 GMT3+ (CET day shift), 16 shifts per month (2 days work, 2 days weekend)

Benefits: Remote work from anywhere in GMT 3+ timezone, flexible schedule working 3-4 days per week, salary review opportunities after trial period and twice yearly, career development in Web3, learning support from team

Salary: $5/hour ($900/month) starting, $6/hour ($1,100/month) after trial period

Note: Vacation and sick leave not currently covered