Customer Service Representative-Clinical (Remote, $15/hour)

American Specialty Health Incorporated (EmergeCore Networks posting) is hiring a Customer Service Representative-Clinical to support its Customer Service-Clinical department in a remote work-from-home role. The position focuses on handling incoming communications from Providers, Members, and Health Plans to provide benefit information and help resolve issues.

• Receive and respond to incoming telephone calls and support chats/outgoing calls in a professional, accurate, timely, and courteous manner.

• Determine the nature of each interaction, document details, and record information in proprietary ASH systems.

• Look up caller information in ASH systems and provide appropriate information and guidance.

• Forward logs or cases requiring additional research to the appropriate department and follow up within required timeframes.

• Use appropriate resources (including online resources) to provide timely responses and problem resolution.

• Manage time to meet required answer times and minimum key job accountabilities/metrics.

• Complete required ASH and customer service trainings on time and comply with all policies, standards, and legal/compliance requirements.

• Attend weekly staff and other meetings to discuss issues and foster teamwork; respond to internal and external customer requests as needed.

• Perform other duties as assigned.

• High School Diploma or GED required.

• 1+ year experience performing customer service duties; inbound call center experience preferred.

• Basic computer skills and ability to navigate multiple systems during a single interaction.

• Strong verbal communication skills; excellent listening and interpersonal communication skills.

• Ability to organize, prioritize, multitask, and manage time in a changing environment with frequent interruptions.

• Ability to analyze information and develop effective solutions; maintain accuracy and productivity.

• Ability to exercise strict confidentiality.

• Remote (work from home) position; training is conducted remotely.

• Must have a designated home work area and use company-provided technology equipment.

• Requires stable internet capable of reliable video meetings with minimum 50 Mbps download and 50 Mbps upload.

• Primarily sedentary; able to sit for long periods; able to use telephone, keyboard, and mouse; able to lift up to 10 lbs.

• Equal Opportunity/Affirmative Action Employer; accommodations available upon request.