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YETI

Customer Service Representative

Remote Middle $3.5k–$6.2k/moest.

Summary

YETI is an outdoor gear company focused on helping customers make the most of their adventures. The Customer Service Representative provides outstanding service across multiple channels, supporting order placement, returns, product inquiries, and dealer/distributor needs. The role aims to resolve issues efficiently while building enduring customer relationships and meeting customer expectations.

What you'll do

  • Answer incoming phone calls and respond to customer inquiries via phone, email, social media, cases, and Bazaarvoice.

  • Place orders, check inventory, communicate shipping times/delays, correct mis-shipments, and create return authorizations for direct-to-consumer customers.

  • Support and act as point person for Pro Purchase platforms.

  • Follow accounting procedures for NetSuite transactions and apply advanced understanding of NetSuite and service procedures.

  • Manage backorders and hold orders while providing accurate shipping details.

  • Maintain in-depth knowledge of MYSTERY RANCH legacy and current mission product lines.

  • Understand and support government purchasing requirements.

  • Help prevent freight forwarding and unauthorized global redistribution of products.

  • Collaborate with Operations, Production, Product Development, and Sales to exceed customer expectations.

  • Document customer contact details in customer profiles and record customer feedback for management.

  • Potentially travel to tradeshows and sales meetings as needed.

Requirements

  • More than 2 years of relevant experience.

  • Outgoing, welcoming, energetic personality with a strong customer-first mindset.

  • Strong familiarity with MYSTERY RANCH products, their use, and capabilities.

  • Extremely high attention to detail and ability to multitask.

  • Computer literacy and ability to learn multiple applications and sales systems (including NetSuite).

  • Excellent written and verbal communication, time management, and organizational skills.

Conditions

  • Full-time, remote position.

  • May require working off-hours outside of Monday–Friday, 9am–5pm.

  • Occasional domestic or international travel for business events (tradeshows/sales meetings).

  • Work involves frequent computer use and periods of standing/sitting; occasional lifting up to 50 lbs.

  • Benefits and perks offered (details referenced by employer).

  • Equal Opportunity Employer; accommodations available for applicants with disabilities.

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