Customer Support Specialist

SATCON Inc is hiring a Customer Support Specialist to serve as the first point of contact for customers. The role focuses on responding to inquiries, resolving issues efficiently, and ensuring high customer satisfaction while collaborating with a support team to improve service processes.

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues in a timely and efficient manner.
• Document customer interactions and customer feedback.
• Collaborate with team members and team leads to improve service processes.
• Assist in training new team members.

• Experience in customer service or customer support.
• Technical troubleshooting skills.
• Familiarity with CRM software.
• Excellent communication skills.
• Strong problem-solving abilities.
• Education: High school diploma or equivalent required; degree in a related field is a plus.

• Team environment: Part of a dynamic customer support team working closely with other specialists and team leads.
• Benefits: Comprehensive health benefits.
• Growth: Opportunities for career advancement and professional development.
• Work arrangements: Flexible work arrangements, including remote work options.
• Learning: Access to training and learning resources.
• Culture: Supportive and inclusive company culture.