Customer Relationship Manager

TRX is hiring a proactive, customer-focused Customer Relationship Manager to manage and nurture long-term relationships with key clients. The role serves as the primary point of contact, ensuring strong retention, satisfaction, and growth through tailored support and collaboration with internal teams.

• Build and maintain strong, long-term relationships with assigned clients.
• Serve as the primary customer point of contact, ensuring timely responses and proactive communication.
• Understand client needs and business goals to provide tailored solutions and support.
• Monitor customer health, usage patterns, and satisfaction metrics to anticipate and address issues early.
• Drive retention and loyalty through regular check-ins, feedback sessions, and service reviews.
• Collaborate with internal teams (sales, product, operations, support) to ensure a seamless customer experience.
• Identify and pursue upsell, cross-sell, and renewal opportunities.
• Manage onboarding, training, and adoption processes for new clients.
• Handle escalations and resolve issues quickly while maintaining client trust.
• Maintain accurate records of customer interactions, contracts, and performance metrics using CRM tools (e.g., Salesforce or HubSpot).

• Bachelor’s degree in Business, Marketing, Communications, or a related field.

• 3–5 years of experience in customer relationship management, account management, or client success roles.

• Experience using CRM tools such as Salesforce or HubSpot.

• Privacy: Fully GDPR compliant; candidate data is not sold to third parties.

• Communications: May receive marketing emails from the company group.