Customer support representative

CareWise is a fast-growing start-up in the social discovery niche with a premium transactional marketplace. We are seeking a Customer Support Representative to join our experienced team of 20+ people and help users connect while maintaining a safe online community.

• Address customer issues to ensure the best possible user experience
• Keep the online community safe and secure
• Troubleshoot issues and see them through to resolution
• Handle billing and financial matters
• Collect and manage customer feedback
• Take ownership of customer requests and implement solutions
• Collaborate with Operations, Product, and Developer teams to implement customer feedback

• 12 years of experience as a Support representative or Customer Service Representative
• Advanced/Upper-Intermediate English, both written and spoken
• Experience in a customer-focused environment and building lasting relationships
• Ability to work under minimal supervision with track record of exceeding targets and KPIs
• Quick learner with analytical and problem-solving skills
• Multitasking and prioritization abilities
• Nice-to-have: Background in education, CRM experience (Zendesk, Freshdesk, Intercom), Billing/Technical experience, Sales and retention experience

• Flexible schedule: 120 hours per month including 56 night shifts
• Shift rotation: Morning 07:00-15:00, Afternoon 15:00-23:00, Night 23:00-07:00 (3/3 schedule)
• Professional development opportunities and company growth
• Feedback-driven and open-minded culture
• Fair recognition of strong contributors
• Minimal bureaucracy with maximum independence
• Access to corporate library for professional development