Online Chat Specialist (Entry Level)

Richard Franzblau LLC is seeking a motivated, customer-focused Remote Online Chat Specialist to provide exceptional support through digital chat platforms. The role focuses on responding to inquiries, resolving issues, and delivering accurate solutions to ensure a seamless customer experience across multiple channels.

• Respond promptly and professionally to customer inquiries via live chat, email, and other digital communication platforms.
• Resolve customer issues related to products, services, and account details to ensure satisfaction.
• Provide clear, accurate product/service information and guide customers through troubleshooting steps.
• Follow up on unresolved cases to confirm resolution and customer satisfaction.
• Maintain high customer satisfaction by delivering fast, friendly, courteous support.
• Document all customer interactions accurately in the company CRM or support system.
• Collaborate with teams such as sales and technical support to escalate complex issues.
• Ensure communications comply with company policies, procedures, and standards.
• Identify recurring issues and recommend improvements to enhance the digital support experience.

• Preferred experience in customer service, specifically digital chat support.
• Excellent written communication skills with the ability to communicate clearly in real-time chat.
• Strong problem-solving skills to resolve issues quickly and efficiently.
• Ability to multitask in a fast-paced remote environment.
• Proficiency with chat support software, CRM tools, and digital support systems.
• High attention to detail and accuracy in data entry and interaction tracking.
• Empathy and patience in customer interactions.
• Ability to work independently and collaboratively as part of a remote team.
• Willingness to learn and maintain product and service knowledge.
• Fluency in written English; additional languages are a plus.
• Bonus: experience with LiveChat, Zendesk, Intercom or similar platforms.
• Bonus: familiarity with customer service on social media platforms.
• Bonus: understanding of SEO or digital marketing principles.

• Remote work with flexibility to work from anywhere.
• Flexible hours.
• Full-time and part-time positions available.
• Competitive compensation and benefits package (details not specified).