Customer Success Manager

Jobgether is hiring a Customer Success Manager on behalf of a partner company in the United States to lead customer adoption and long-term value realization for an enterprise SaaS platform. The role serves as the primary customer advocate, driving retention and expansion through strategic planning, measurable outcomes, and cross-functional collaboration.

• Act as the main point of contact for assigned customers, building strategic relationships and guiding onboarding, adoption, and success planning.
• Deliver regular business reviews, align on success metrics, and communicate ROI to support retention and expansion.
• Learn customer industries, objectives, and challenges to provide tailored recommendations and align stakeholders.
• Promote platform awareness, educate users, and identify opportunities to expand adoption.
• Monitor customer health, manage escalations, and partner with Product, Engineering, Support, and Sales to resolve issues and share insights.
• Maintain expert knowledge of the product roadmap and communicate relevant updates to customers.
• Coordinate with internal teams to develop and execute customer success plans that mitigate risk and increase engagement.

• 5+ years of Customer Success experience, ideally within enterprise SaaS.
• Proven ability to manage large customer portfolios and build long-term relationships, including with executive stakeholders.
• Strong written and verbal communication skills, with experience leading strategic and technical discussions.
• Technical proficiency in internet technologies, networking, and email security solutions.
• Demonstrated problem-solving and escalation-resolution skills while maintaining positive customer experiences.
• Experience with CRM and case management tools (e.g., Salesforce, Jira).
• Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent practical experience.

• Location: United States (remote flexibility mentioned).

• Compensation: base salary range $119,040–$140,000 USD, plus eligibility for performance-based bonuses and RSUs.

• Benefits: healthcare, retirement plans, and wellness programs.

• Work style: remote work flexibility with opportunities for professional growth and collaboration.