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Jobgether

Customer Success Specialist

Hybrid Middle $5.2k/mo

Summary

Jobgether is hiring a Customer Success Specialist for a partner company in the United States to help enterprise clients maximize value from their solutions. The role focuses on proactive, high-touch support, guiding onboarding and ongoing usage, and driving adoption and satisfaction through technical problem-solving and customer advocacy.

What you'll do

  • Provide proactive, high-touch support for strategic enterprise accounts, acting as a primary point of contact for inquiries and issue resolution.

  • Build and maintain relationships with end users and administrators, advocate for customers, and escalate complex issues when needed.

  • Drive product adoption and customer value by educating clients on features, integrations, and best practices.

  • Collaborate with Customer Success, Product, and Engineering to support roadmap alignment and improve resources.

  • Document customer activities, track account metrics, and deliver accurate reporting using Salesforce.

  • Communicate promptly and professionally across all customer interactions to reinforce trust and satisfaction.

Requirements

  • 1–2+ years in a customer-facing role (e.g., Customer Success, Account Management, Support, or Business Development).

  • Strong relationship-building skills and ability to manage expectations effectively.

  • Excellent problem-solving and analytical skills to identify root causes and deliver solutions.

  • Adaptability and comfort working in a dynamic, fast-paced environment.

  • Strong written and verbal communication skills with active listening.

  • Ability to quickly learn new technologies, workflows, and product features.

  • Experience with SaaS platforms preferred; legal tech experience is a plus.

  • Familiarity with leveraging AI tools and technologies to improve workflows and decision-making.

Conditions

  • Location: United States.

  • Salary range: $54,000–$70,000 USD annually.

  • Comprehensive health, dental, and vision coverage (including a fully employer-paid HDHP plan).

  • 401(k) or RRSP with company match.

  • Flexible time off, paid holidays, and parental leave.

  • Wellness stipends, mental health support, and personalized nutrition coaching.

  • Continuous learning and professional development (leadership programs and skill-growth funds).

  • Company-sponsored volunteer initiatives and community engagement.

  • Team-building events, peer recognition programs, and a collaborative work culture.

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