Care Support Representative

Brightside Health delivers virtual mental healthcare using proprietary AI, purpose-built technology, and a clinician network. The Care Support Representative supports daily interactions with providers or partners who refer patients, handling inquiries and resolving non-clinical service questions efficiently.

• Cover phone, email, and chat support for providers, partners, and customers.
• Escalate and/or triage issues as needed.
• Demonstrate active listening and patience with existing and potential customers.
• Interact effectively with internal teams to provide assistance and information.
• Solve routine and complex issues, escalating to appropriate teams when required.
• Perform additional duties as required.

• Customer-facing experience in a call-center, pharmacy, medical office, or fast-paced startup.
• Service mindset with empathy and clear, kind, direct communication.
• Proactive problem-solving skills and ability to take initiative.
• Ability to thrive in a semi-structured, dynamic environment.
• Strong oral and written communication; able to stay calm when challenged.
• Ability to answer inbound calls, evaluate problems, and provide appropriate solutions with care.
• Passion for helping mental health patients access care and desire to have a positive impact.
• BA/BS degree (preferred).

• Compensation: $18/hour.

• Remote work.

• Benefits include fully paid comprehensive healthcare (medical, dental, vision), pet insurance, life insurance, short/long-term disability, and a 401(k) plan.

• Time off includes 15 days paid vacation, 3 paid personal days, 3 paid sick days, and paid holidays.

• Parental leave and additional memberships/perks.