Call Center Team Lead

MegaAffs is seeking a Call Center Team Lead to build and manage an Outbound Sales department from scratch. The ideal candidate combines sales expertise with management skills, requiring fluent English, deep understanding of iGaming metrics, and proven leadership experience. Your role will focus on scaling operations, increasing conversion rates, and ensuring exceptional client service.

• Build department operations from the ground up: select and configure tools, develop client workflows, and create knowledge base
• Make calls during launch phase to test databases, understand client pain points, refine scripts, and demonstrate best practices
• Hire qualified candidates, conduct interviews, and ensure quality onboarding
• Manage ongoing team operations, monitor KPIs, conduct quality assurance, and scale the department
• Write and continuously improve sales scripts in English
• Conduct 1:1 meetings, motivate staff, and maintain team performance

• English: Advanced level (C1) with fluent communication and ability to write compelling sales scripts
• Experience: 2+ years as Team Lead or Supervisor in Call Center (strictly in iGaming, Gambling, Crypto, or Forex)
• Hard Skills: Deep understanding of metrics (Conversion Rate, Retention, LTV, ROI) and data-driven decision-making
• Sales Mindset: Proven ability to handle objections, close deals, and teach sales techniques
• Management: Experience managing 10+ person teams with proven onboarding and motivation abilities
• Tech: Proficiency with CRM systems, VoIP telephony, Google Sheets, and Excel

Schedule: Remote work, 5/2 schedule

Compensation: Competitive salary plus performance-based bonuses tied to department results

Payment: USDT (white crypto)

Benefits: Paid vacation and sick leave, opportunity for career growth within the project