Customer Success Payment Officer

TrueLabel is seeking a Payment Officer to join their Customer Success team. The role involves processing payment requests, monitoring transactions, and managing communication with internal teams and payment providers to ensure smooth operations and regulatory compliance.

• Work 12-hour shifts (day and night) with flexible schedule selection
• Process requests in Slack from agents, VIP managers, and other teams quickly and efficiently
• Monitor and decode anti-fraud chat and bank transfers
• Process each request with strict adherence to regulations
• Report bugs and problems with payment systems
• Communicate with departments to resolve issues
• Send emails regarding delayed withdrawals and check balances on payment systems
• Communicate with payment providers to resolve transaction nuances
• Assist users in solving payment-related problems

• 1+ years of working experience in payment processing or related field
• Understanding of customer success manager role on a project
• Analytical skill set
• Knowledge of fraud cases and i-gaming regulations
• Understanding of gamer behavior
• English level B1-B2
• Knowledge and understanding of i-gaming sphere and payment systems

Work Setup: Flexible remote or office work, results-focused

Benefits:

• Compensation for coworking expenses and EcoFlow power stations
• Unlimited vacation and sick leave
• Relocation support for team members
• Regular performance-based bonuses
• 50% coverage of professional courses and development programs
• 50% coverage of English classes and psychological consultations
• Career growth opportunities with internal promotions
• Team culture with regular gifts, company merchandise, and team events