Customer Support Specialist

HubSpot is an AI-powered customer platform company helping businesses connect marketing, sales, and service. The Customer Support Specialist supports customers by providing thoughtful, customized solutions and technical problem-solving across multiple channels. The purpose of the role is to resolve product issues, guide customers past roadblocks, and contribute to a consultative, human support experience.

• Resolve customer issues via chat, email, and phone using HubSpot tools for troubleshooting and communication.
• Diagnose software issues using comprehensive HubSpot product knowledge and collaborate with Product, Engineering, and Customer Success on complex cases.
• Own support cases end-to-end from initial contact through resolution.
• Identify opportunities for existing customers to upgrade or expand their tools.
• Discover, report, and monitor bugs and product issues.
• Adapt to evolving customer needs and fluctuating ticket volumes while maintaining composure and resilience.
• Participate in programmatic training and ongoing on-the-job learning to deepen expertise across support channels.

• Comfort with autonomous learning, investigative troubleshooting, and problem-solving.
• Technical aptitude and familiarity with SaaS concepts.
• Interest in building technical knowledge around APIs, HTML, and CSS.
• Customer service orientation and passion for customer experience.
• Strong written and verbal communication skills; ability to be clear, concise, and friendly.
• Good time management and organizational skills.
• Curiosity for technical deep-diving; willingness to learn and grow in a fast-changing environment.
• Basic understanding of internet and information technology.
• Nice to have: familiarity with Google Workspace, JIRA, and Chrome developer tools (not required).

• Start dates: May 4, 2026 and June 1, 2026.
• Work weekday shifts; hours depend on location.
• At least 6 weekend shifts per year in addition to weekday shifts.
• Overtime and holiday shifts are optional; some roles may be eligible for overtime pay.
• Work model: flexible (remote or office depending on role/location); emphasis on connection and in-person onboarding/events for certain teams.
• Compensation: annual cash compensation range of $40,000–$55,000 USD; may include base, commission for eligible roles, and annual bonus targets.
• Some roles may be eligible for equity (RSUs) and HubSpot benefits/perks.