Customer Support Agent (Gambling)

Add Talent Solutions is hiring a Customer Support Manager for the iGaming industry. The role involves managing daily support operations and delivering world-class customer service across multiple channels to build player trust and satisfaction.

• Deliver high-quality, timely, and professional assistance across communication channels including live chat and email
• Manage outbound reactivation and up-sell outreach activities
• Meet personal KPIs and drive continuous improvement
• Participate in developing and optimizing support processes, workflows, and knowledge bases
• Handle complex escalations and resolve critical cases quickly according to company standards
• Gather and analyze customer feedback and support data to identify trends and improvement opportunities
• Ensure compliance with regulatory requirements and internal policies in all communications

• 1+ years of experience in Customer Support, preferably in iGaming, gambling, or fast-paced digital industries
• High level of autonomy in resolving customer requests and managing escalation processes
• Deep understanding of customer service KPIs, quality assurance processes, and performance management
• Data-driven mindset with ability to identify trends and suggest improvements
• Excellent communication skills and customer-first approach
• Fast typing skills and proficient in PC and Internet usage
• Ability to manage multiple priorities and stay solution-oriented under pressure
• English B2+ level

Schedule & Location: Remote position, work from anywhere as part of an international team

Benefits & Perks:

• Competitive salary and performance-based bonuses
• Remote flexibility and geographical diversity
• Professional growth with learning opportunities and clear career advancement paths
• Opportunity to work in the fast-growing iGaming industry