Client Experience Specialist

Zillow is launching Builder Showcase, a new product aimed at helping home builders stand out on Zillow and improve the shopping experience for buyers. The Client Experience Specialist will own hands-on onboarding and activation of new customers, ensuring listings and assets are set up accurately and go live efficiently.

• Efficiently onboard customers to Builder Showcase from initial setup through live listings
• Build customer relationships, understand needs quickly, and address challenges while driving implementation forward
• Configure initial setup, upload and manage media assets, and create/manage listings within Zillow tools
• Advise customers on best practices to achieve implementation milestones and goals
• Escalate issues, identify patterns, and contribute to improving onboarding processes as the program scales
• Track activity and work within systems such as Salesforce (Lightning)
• Collaborate with cross-functional teams to deliver a smooth, high-quality partner experience

• 3+ years of customer service experience plus a Bachelor’s degree in a relevant field, or equivalent work experience
• Outstanding people skills with strong written and oral communication
• High ownership, ability to work quickly and accurately in a rapidly changing environment
• Ability to juggle multiple tasks and systems simultaneously
• Organized, process-oriented mindset with comfort in ambiguity
• Ability to work independently while collaborating with cross-functional partners
• Experience in onboarding, implementation, operations, or account support
• Familiarity with real estate, media workflows, or SaaS platforms
• Technically apt; willing to learn new systems and take on additional tasks
• Basic understanding of Salesforce (Lightning) and commitment to tracking activity
• Experience supporting early-stage products or pilots

• Remote role; employees work from a physical location of their choice that must be identified to the company
• U.S. employees may live in any of the 50 United States, with limited exceptions
• Eligible for equity awards in addition to base pay (amount varies by experience, performance, and location)
• Hourly pay ranges vary by state (as listed in the posting)