Customer Success Manager

ArboStar is a leading cloud-based business management platform for the green industry (landscaping, tree care, lawn care). As a Customer Success Manager, you will own client relationships post-sale, guiding SMB and VIP customers through training, adoption, and expansion to ensure they achieve full value from the platform.

• Own the client relationship post-sale, guiding SMB and VIP customers through training and ongoing success
• Proactively manage a portfolio of 100+ customer accounts, ensuring strong adoption, health, and retention
• Lead day-to-day communication with clients via email, phone calls, and ticketing system to ensure timely responses and proactive support
• Conduct quarterly business reviews (QBRs) with key accounts to highlight ROI, identify opportunities, and gather feedback
• Partner with Sales and Product teams to drive upsell/cross-sell opportunities and capture client insights
• Monitor customer health scores, usage trends, and support activity to detect early signs of risk or growth potential
• Coordinate with Support and Product teams to resolve escalations and advocate for client needs
• Maintain accurate records of account activity, notes, and tasks in CRM systems

• 2+ years in Customer Success, Account Management, Sales or client-facing SaaS role (SMB experience a plus)
• Strong understanding of customer lifecycle, onboarding, and retention best practices
• Exceptional communication and relationship-building skills
• Comfortable managing multiple accounts (100+) with varying levels of complexity
• Experience with CRM/CX platforms such as Pipedrive, Salesforce, Zendesk or similar
• Problem-solving mindset and passion for delivering value to customers
• Ability to explain software features in a clear, engaging, and practical way
• Advanced English proficiency (C1 level or higher) – both written and spoken – required for effective client communication
• Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.)

Work Schedule: 9:00 AM – 5:00 PM EST

Location: Remote only

Benefits:

• 10 paid vacation leaves per year
• Paid day off on your birthday or special day
• Supportive, remote-first culture focused on growth and impact
• Opportunity to work in the green industry, helping make the planet greener