Fintech Support Manager

PayAdmit is a fintech company seeking a Fintech Support Manager to join their team. The role involves managing incoming client requests, monitoring key accounts, and handling transactional issues in a fast-paced fintech environment.

• Handling B2C/B2B requests from partners and clients
• Solving issues with customer exchanges
• Reserve rebalancing
• Transactional monitoring in the back office
• Rate adjustment under the control of financial manager/team lead
• Working with negative reviews on exchange monitoring websites
• Processing incoming requests via chat and email
• Monitoring the work of key clients and internal services

• 1+ years of working experience in the same position in Fintech
• Strong knowledge of fiat/crypto transaction flow
• Experience with JIRA and Confluence (preferred)
• High responsibility and result-oriented approach
• Multitasking and energetic personality
• English at least Intermediate level
• Ability to accomplish tasks and work independently

• Work schedule: 10:00 - 19:00
• Remote work
• All necessary tools provided for successful and comfortable work
• English learning at company expense
• Regular team building events at company expense
• Ability to switch between projects and try different roles