Associate Customer Onboarding Manager

Foley is a modern SaaS company building an all-in-one, AI-ready platform to help safety-sensitive industries hire, stay compliant, and manage risk. The Associate Customer Onboarding Manager supports onboarding for Small Market and Mid-Market customers by guiding setup and early product use. The role is designed to build customer-facing skills while partnering with Onboarding Managers and cross-functional teams to drive adoption.

• Support scaled onboarding of new customers using established processes and playbooks.

• Assist customers with account setup, product configuration, and basic training in one-on-one and group settings.

• Conduct onboarding calls and follow up with clients to promote adoption of Foley’s software.

• Educate customers on using Foley’s products to meet compliance requirements.

• Track onboarding tasks, milestones, and customer progress in internal systems.

• Partner with Sales, Support, and Customer Success to ensure smooth customer handoffs.

• Identify onboarding questions, challenges, or delays and escalate as needed.

• Contribute to onboarding documentation, templates, and process improvements.

• 1–3 years of experience in a customer success or onboarding role within a SaaS company.

• Strong written and verbal communication skills.

• Highly organized and detail-oriented; able to manage multiple priorities simultaneously.

• Willingness to learn new processes, systems, and DOT/FCRA compliance concepts.

• Positive, coachable attitude with a strong desire to grow.

• Openness to leveraging AI in daily work; experience with LLMs and/or Generative AI is a plus.

• Experience with Salesforce, Gong, or Planhat is a plus.

• Primarily remote (US-based) with occasional visits to Foley offices for collaboration, training, or company events.

• Remote eligibility limited to: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Massachusetts, Michigan, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

• Benefits include medical, dental, and vision coverage; 401(k) with company match; paid time off and holidays; wellness programs; and an employee assistance program.

• Employment is at-will; equal opportunity employer; reasonable accommodations available during the hiring process.