Receptionist

LittleStar ABA Therapy is seeking an experienced Receptionist to support patients, families, visitors, and staff at the center. The role provides front-desk coverage and a broad range of administrative, clerical, and office support to ensure efficient daily operations.

• Provide front desk coverage and greet, direct, and assist visitors; ensure visitor sign-in.
• Answer and route phone calls; take/retrieve messages and announce arrivals.
• Provide callers with general information (address, directions, fax numbers, website, and related details).
• Handle mail and postage responsibilities (USPS, FedEx, UPS) for the Carmel Center.
• Receive, stock, and distribute supplies; maintain waiting area/lobby materials and keep conference room stocked and tidy.
• Perform clerical duties including photocopying, faxing, filing, collating, and scanning patient data as needed.
• Notify Scheduler of patient absences or delays.
• Maintain medication logbook and update appropriate staff regarding changes.
• Manage the Emergency List.
• Prepare and maintain telephone directory and other center databases.
• Provide administrative support to clinical staff, including composing routine correspondence to parents, vendors, and therapists.
• Assist with planning special events as requested.
• Support minor repairs around the center by coordinating with outside support/contractors when necessary.
• Provide coverage when the other Receptionist is absent (vacation, sick, etc.).
• Advise Center Leadership of issues to ensure orderly and efficient administrative operations.
• Maintain Learner At A Glance Binder and Learner Folders.
• Maintain confidentiality per company policy and HIPAA Privacy Rule regulations; promote positive culture, communication, respect, and teamwork.
• Perform other duties as assigned by the Site Operations Manager or administrative staff.

• High School diploma or GED required.
• Strong verbal, written, and oral communication skills.
• Strong computer skills with Microsoft Office proficiency.
• Strong organizational skills with attention to detail and accuracy.
• Ability to make a positive impression on staff and visitors; professional appearance.
• Must successfully pass criminal history, background, record, and driving history checks.
• Must wear appropriate PPE as provided/required (e.g., masks) for illness-related precautions.

• Non-profit organization focused on what is best for the individuals served.
• Competitive pay.
• Friendly and relaxed atmosphere.
• Benefits: three medical plan options and two dental options (50% paid by LittleStar).
• Vision insurance (100% paid by LittleStar).
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Employer participates in E-Verify; employment offers contingent upon clear background check results.