Junior Customer Support Specialist with German

Pearl (JustAnswer) is seeking a Junior Customer Support Specialist with German language proficiency to serve as a bilingual frontline representative. In this role, you will handle customer inquiries via voice and non-voice channels, resolve issues efficiently, and deliver exceptional customer experiences while working remotely during German business hours.

• Respond to customer inquiries and issues via voice and/or non-voice transactions with attentive listening and effective communication
• Identify and assess customer needs through active listening and questioning, providing timely and accurate resolutions
• Maintain detailed and accurate records of customer interactions, including actions taken and resolutions provided
• Update and manage customer accounts and profiles to ensure accurate, up-to-date information
• Acquire in-depth knowledge of company products, processes, and policies
• Continuously enhance product knowledge and customer service skills through training
• Collaborate with team members and other departments to ensure seamless customer experiences
• Meet or exceed performance metrics including quality scores, customer satisfaction ratings, and schedule adherence

• Ability to work during German business hours
• C1-C2 level or native proficiency in German; at least B2 English level
• At least 6 months of professional customer support experience in German language
• Strong customer support, multitasking, and communication skills
• Preferred experience in phone and email-based customer support
• Fast and accurate typing skills
• Self-motivation and basic computer knowledge
• Familiarity with AI tools to automate routine sourcing tasks

Schedule & Location: Remote with flexibility, must work during German business hours

Benefits & Perks:

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve overall well-being
• Free JustAnswer membership
• Work-life balance and remote flexibility
• Collaborative global team environment